1. Made-to-Order Pieces
Because each SAN DUKHAR creation is handcrafted specifically for you, made-to-order and bespoke pieces are final sale and not eligible for return or exchange, except in the case of a manufacturing defect.
2. Quality Guarantee
Every piece is inspected before it leaves our atelier. If your piece arrives with a manufacturing defect, please contact us within 14 days of delivery with photographs of the issue, and we will repair, replace, or refund the piece at our discretion.
3. Personalized Items
Pieces with monogramming or other personalization cannot be returned or exchanged unless defective.
4. How to Request a Return
Email [email protected] with your order number and a description of the issue. Our concierge team will guide you through the next steps, including complimentary return shipping for defective items.
